General FAQ

Can I use a BCG Template for my Partner Site?
Problem: You want to use one of our templates as your free partner site. Currently this is not possible as there is a lot of data connected to your partn...
Wed, 17 Sep, 2014 at 7:33 PM
Where can I find my Partner Code and Partner Email?
You can find these in your Business Catalyst partner portal. See the screenshot instructions if you need help finding these.
Sun, 28 Sep, 2014 at 5:43 PM
Can't Login / Lost Password
If you're having issues logging in you can easily reset your password using our "Lost Password" form. Just enter your email or username and a...
Tue, 17 Jun, 2014 at 7:39 AM
Will my template credits ever expire?
No. Earned template credits never go away. Even if you cancel. Let them build up each month and redeem them whenever.
Wed, 17 Sep, 2014 at 7:33 PM
How to duplicate a BC Gurus template.
Mon, 25 Jul, 2016 at 1:19 PM
I have ordered a template, when can I expect to see it in my partner portal?
Once you have ordered your template you should expect to see it in your partner portal within 15 minutes of your request. If this is not the case please con...
Fri, 22 Nov, 2013 at 1:14 PM
I can't seem to locate the asset files for my template, can I get them again?
If you currently own the template you can get the asset files again by clicking on "Template Details" of the template you need them to (http://www...
Tue, 17 Jun, 2014 at 7:34 AM
Do you offer phone support?
 Unfortunately we do not offer phone support at this point. Please state your question or problem in a ticket and we will do our best to provide an accu...
Tue, 20 Jan, 2015 at 10:10 AM